| SUMMARY DESCRIPTION OF CLASSIFICATION: Under the direction of the Chief Talent Management Officer, the Director of Talent Operations leads the operational and administrative functions of the Talent Operations team in the Division of Human Resources and Talent Management (DHRTM). This includes onboarding, background screening, HB 486 compliance, classification, Hub+ systems, and related data management processes. This role supervises staff, monitors key performance indicators, implements process improvements, and ensures operational compliance with human resources policies and regulations. The Director also analyzes professional growth and human resources data to inform continuous improvement initiatives and ensures ongoing training for DHRTM on human resources systems and operational processes.
PHYSICAL DEMANDS: None
SPECIAL REQUIREMENTS: Ability to work a flexible schedule, including occasional evenings and weekends, to attend meetings and meet deadlines.
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KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of human resource management laws, regulations, and best practices in onboarding, background screening, classification, employee data management, and human resources technology platforms. Strong leadership skills with experience supervising, coaching, and developing staff. Ability to analyze human resource systems data to identify trends and recommend improvements. Strong organizational skills and ability to manage high-volume inquiries while maintaining service quality. Effective communication, conflict resolution, and customer service skills. Ability to build and maintain effective relationships with internal teams and external partners. Knowledge of or ability to quickly obtain knowledge and apply the standards that have been established for the MCAAP/MCBOA/SEIU Professional Growth Systems. |
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EDUCATION, TRAINING, AND EXPERIENCE: Bachelor's degree from an accredited college or university in human resources, business, education, administration, supervision, or personnel administration required. Master's degree preferred. Minimum of five (5) years’ experience managing human resources or talent operations functions and as an administrator or supervisor over daily operations and personnel in a large organization. Experience in a public school or large public-sector human resources environment is preferred. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.CERTIFICATE AND LICENSE REQUIREMENTS: None |
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EXAMPLES OF DUTIES AND RESPONSIBILITIES: (The job duties listed are typical examples of the work performed by this job classification. Not all duties assigned are included, nor are all duties listed performed in every office.)Oversees day-to-day operations of the Department of Talent Operations, ensuring accurate and efficient handling of onboarding, background checks, Hub+ transactions, HB 486 compliance, classification, and other HR processes.Develops, tracks, and reports on key DHRTM performance indicators to identify trends, optimize workflows, and improve operational efficiency and talent strategy.Manages and analyzes operational, human resources, and professional growth systems data to guide continuous improvement and support informed decision-making.Implements process enhancements, workflow improvements, and staffing optimization to improve employee and candidate experiences.Supervises assigned staff, manages projects, and establishes effective processes and procedures across the Department of Talent Operations.Provides supervision, leadership, and mentorship to team members, fostering professional growth and supporting high-performing, collaborative work.Ensures effective communication and customer service across the division, addressing escalated inquiries from employees, schools, departments, and external stakeholders.Collaborates in the operational management, programming, and optimization of human resources systems (Hub+, background screening platforms) to ensure they meet organizational and compliance requirements.Interprets and communicate policies, procedures, and operational directives to staff, ensuring alignment with human resources laws, regulations, and best practices.Develops and maintain ongoing training programs for DHRTM staff on human resources systems and operational processes.Supports complex improvement projects, including process redesign, system upgrades, and service quality initiatives.Provides staff with access to up-to-date resources, knowledge bases, and operational tools to perform their duties effectively.Performs operational duties as needed during peak periods or high-priority projects. |
