| Summary Description: Under direction of the Deputy Chief, Division of Facilities Management (DFM), supervises and supports all communications and public engagement efforts for the division. Coordinates across all three departments (Department of Planning and Construction, Department of Facility Operations, and Department of Facility Maintenance) within the division to ensure consistent messaging and engagement practices. Supervises the production of all publications for the Division such as the Comprehensive Maintenance Plan (CMP) and Sustainability Plan. Develops streamlined communication processes such as providing timely updates on work orders to both the school and community and ensuring webpages are updated across DFM with relevant updates in a timely manner. Represents the division at public-facing events such as community forums, cluster meetings, Board of Education meetings, and other construction or facility related public meetings supporting project managers and DFM leadership. Under direction, plans communication strategies, organizes and implements a communications plan for the Division of Facilities Management utilizing print, digital, and graphic presentation materials. In consultation with functional specialists, develops forms, letters, notices, web pages, and newsletter-type publications for use by current department/division staff. This position supervises construction services specialist.
Physical Demands: None
Special Requirements: Ability to work a flexible schedule, including occasional evenings and weekends, to attend community meetings.
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KNOWLEDGE SKILLS ABILITIES: Thorough knowledge of communication and public engagement strategies, including experience developing and implementing strategic communication plans across diverse audiences. Familiarity with facilities planning, construction, maintenance or operations is preferred; ability to quickly learn and adapt to technical subject matter is essential. Ability to perform work of a detailed nature that requires creative thinking and work under pressure to meet prescribed deadlines. Knowledge of processes/practices used to measure performance and develop systemic improvement models. Excellent public speaking abilities, including representing senior leadership at Board of Education meetings, community forums, and other public-facing events. Demonstrated ability to manage and coordinate multiple critical projects simultaneously. Strong coordination and supervisory skills to effectively lead and support diverse teams.Excellent technology, organization/time management, communication (written and oral), interpersonal skills, and ability to work as part of a team. Thorough knowledge of and proficiency with Microsoft Office. Excellent interpersonal, human relations, oral, and written communication skills required. The ability to develop user-friendly forms, training materials, and communication tools that enable a clear and consistent message to be disseminated across a large organization. The ability to utilize multiple communication mediums to convey information to a wide audience. Ability to research, write, edit and/or rewrite material to conform to high journalistic standards. Thorough knowledge of technologies used in print and web publishing and graphics manipulation. Familiarity with web communications, content management systems, and emergency communications technologies and trends. |
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Education Training Experience: Bachelor’s degree from an accredited college or university in communications, business, journalism, public engagement or related field; Master’s degree preferred. Minimum of five years of progressively responsible experience in communications or public engagement, preferably in K-12 facility related fields and two or more years of experience in an administrative or supervisory role. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Certificate License: None |
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Example Duties:Supervises the development and implementation of all internal and external communications and public engagement strategies, initiatives, and processes for all three departments in the division.Represents the Deputy Chief at Board of Education, County Council, and other public and community meetings as required, including providing presentations, updates, and recommendations to senior leadership and community stakeholders. Serves as a key spokesperson on critical facilities issues in the Deputy Chief’s absence.Develops and implements an annual communication plan that addresses publications and/or supplements to publications.Develops and edits standard communications.Assesses need for, plans, creates, coordinates and evaluates communication strategies and channels for improved communications.Works closely with the Department of Facility Maintenance and Facility Operation to develop and implement improved communication around work order updates to both schools and the public.Works closely with the Department of Planning and Construction to ensure that the website for capital projects is updated in a timely manner and provides meaningful updates to the community.Serves as the primary webmaster for the Department of Facilities Management.Maintains and expands knowledge of new developments in web communications.Creates templates of a consistent style and format for publications and materials produced by the department and divisions such as the Comprehensive Maintenance Plan, Sustainability Plan, etc.Works with functional specialists and others to ensure clarity and completeness of notifications and disclosures.Designs visual materials and publications; maintains production schedules for publications. Prepares publications for printing by producing camera-ready art.Independently selects and applies the best treatment for material submitted for public presentation, taking into consideration the intended audience, priority, and costs of appropriate formats and methods of production.Maintains consistent corporate and department identity.Collaborates with external partners, contractors, and community organizations to provide accurate and consistent messaging around capital and maintenance projects.Ensures all communications follow MCPS accessibility requirements and equity standards so information is inclusive and easy to understand.Develops and strengthens relationships with stakeholders and community partners to support collaboration, trust, and effective communicationDevelops and maintains liaison relationship with Electronic Graphics and Publishing Services (EGPS).Performs related duties consistent with the scope and intent of the position. |
