] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → BACKGROUND SCREENING SUPERVISOR

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Background Screening Supervisor

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Background Screening Supervisor CODE: 4048 SQ/OQ: Optimal Qualified
WORKING TITLE: Background Screening Supervisor GRADE: 22 MONTHS: 12
SUMMARY DESCRIPTION; PHYSICAL DEMANDS; AND SPECIAL REQUIREMENTS: SUMMARY DESCRIPTION OF CLASSIFICATION: Under the direction of the executive director, Division of Human Resources and Talent Management the background screening supervisor (supervisor) oversees daily operations and serves as the primary point of contact for all background screening activities to ensure the efficient and effective onboarding of new employees, contractors and volunteers/chaperones. Maintains and improves procedures; ensures accuracy and compliance of activities and processes; supervises, directs work, evaluates and trains background screening team members; serves as the escalation point for complex issues and decisions. In collaboration with the executive director, formulates, leads and implements strategies to meet program goals; develops and improves procedures, programs and initiatives, and resolves complex issues. Provides guidance, mentoring, and direction to the background screening team regarding best practices, issues or concerns relating to all aspects of background screening. PHYSICAL DEMANDS: Position requires sustained operation of keyboard devices, twisting, turning, stooping, bending, walking, lifting, standing, and sitting. May be required to lift and move equipment, up to 30 pounds. SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Annual leave limited during the summer season. Must pass background check, with acceptability determined by the Maryland Department of Public Safety and Correctional Services. Required to travel to various locations to perform background screening and notary services. Required to work some evenings and/or outside the regular duty day.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE SKILLS ABILITIES: KNOWLEDGE, SKILLS, AND ABILITIES: Thorough understanding of the background clearances required by federal and state law as well as related Montgomery County Public School (MCPS) policies. Extensive understanding of and ability to apply federal, state, local laws and MCPS policy related to fingerprinting, background screening, security, privacy, record keeping and filing, and employer review processes. Thorough knowledge of fingerprinting terminology, associated technology, principles, practices, methods, and techniques. Ability to effectively lead a team; oversee and improve office operations and processes; navigate and resolve complex situations; and provide comprehensive training to team members. Highly organized and detailed oriented with an ability to independently execute complex assignments, without direction from leadership; manage multiple complex projects; and perform under pressure. Skilled in the areas of research, collecting and analyzing data, preparing data reports and maintaining confidential information. Ability to work in collaboration with others and inspire collaboration among all members of a team. Ability to provide excellent customer service; ability to effectively and professionally communicate, both verbally and in writing, with diverse stakeholders and MCPS leadership. Knowledge of and expertise utilizing software such as Filemaker Pro, Microsoft Office Suite, Web Design software, Docuware and the Applicant Tracking System. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATE AND LICENSE REQUIREMENTS: EDUCATION, TRAINING, AND EXPERIENCE: Associates degree required. Bachelor’s degree preferred. Minimum of four years of professional experience in a field related to background screening or criminal history. Two years of experience reviewing statute, administrative code, or operating procedures for the purpose of making assessments or decisions related to background screening. Previous training and certification by the Maryland Department of Public Safety and Correctional services preferred. Some management experience required. Experience in a law enforcement agency preferred. Other combinations of applicable education, training, and experience that provides the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Project management or project oversight experience desirable.CERTIFICATE AND LICENSE REQUIREMENTS: Within three months of hire, must complete/renew fingerprinting training and certification from the Criminal Justice Information System (CJIS), Central Repository as required by the Maryland Department of Public Safety and Correctional Services. Must obtain training and certification as a notary public within one month of hire. Additional training and certification requirements to be completed at the discretion of the division.
OVERTIME ELIGIBLE: No

DUTIES AND RESPONSIBILITIES:

EXAMPLES OF DUTIES AND RESPONSIBILITIES: Supervises background screening staff, directs and prioritizes activities and work assignments within the office, monitors production, and improves office processes and customer service.Oversees daily operations, organization and office procedures; assesses activities, workflow and adherence to federal, state, local laws and MCPS procedures and implements appropriate improvements and staff training. Identifies and addresses operational challenges and obstacles and implements solutions to improve efficiency and productivity.Serves as liaison between division management and employees and communicates goals and directives to the team. Liaises with vendors, agencies and other organizations that provide services or impact the office and its activities.Identifies and evaluates critical information concerning incidents related to CJIS responses, payment system control, scheduling difficulty; determines an appropriate and most effective course.Develops and delivers training programs for new hires; identifies training needs and facilities/ provides ongoing professional development for existing staff.Assigns tasks and projects; conducts performance evaluations; resolves conflicts among staff members; manages schedules, timekeeping and attendance; and serves as a mentor and resource for employees.Maintains current knowledge of federal, state and local laws; applies them to office practices; and informs staff in order to meet compliance standards. Assesses office practices and ensures all safeguards are followed to maintain confidentiality and privacy, including the proper storage of records.Oversees office staff to ensure proper analysis of background checks and information; ensures results are reviewed for discrepancies, trends, patterns, accuracy and reliability to make informed decisions about applicants.Communicates and confers with various MCPS offices, including the Division of Safety and Emergency Management, Department of Compliance and Investigation, Division of Human Resources and Talent Management, Talent Acquisition, Department of Athletics, Legal Services, and the Division of School Leadership and Improvement, to ensure that all background screening processes and procedures align with state and local requirement and that the needs of the system related to new hires, volunteers and contractors are supported.Composes letters, emails and memoranda for the office; advises staff and stakeholders to ensure compliance and best practices.Maintains oversight and reconciliation of payment processes for associated fee collections and reconciles reports for the office of finance.Attends meetings and serves as representative of the office. sets up and maintains unit files in secured programs. Ensures compliance and confidentiality is maintained.Researches and compiles information for reports and other purposes; prepares program materials and conducts process improvement activities for the department.In collaboration with school administrators provides fingerprinting background checks, and notary services, to support school programs such as outdoor education, and field trip background checks at school locations that are outside of normal business hours. Designates team members to be available for these events to ensure the accuracy and completion of all documents.Communicates with school and office leadership regarding background screening of employees, volunteers and contractors.Develops and maintains electronic data files of documents following established procedures for creating a complex file management system.Provides explanations to inquiries relating to the fingerprinting and associated processes, ensuring the adherence to MCPS policies, in addition to ensuring positive customer service experiences. Maintains record keeping while ensuring state and federal compliance; Ensures compliance for auditing purposes. Serves as a direct point of contact for processes relating to the Criminal Justice Information Services. Performs other duties as assigned.

This description may be changed at any time.