] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → ADMINISTRATIVE SERVICES MANAGER II

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Administrative Services Manager II

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Admin Services Mgr II CODE: 4170 SQ/OQ: Optimal Qualified
WORKING TITLE: Administrative Services Manager II GRADE: 18 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under direction, coordinates and supervises the day-to-day clerical/secretarial work of the office and provides high level executive secretary services. The nature of the work performed in this office requires a thorough knowledge of MCPS operating procedures, organization, functions, personnel, and programs that involve the use of sound judgment confidentiality, and professionalism when supervising and directing the workflow of support staff and interacting with the public, government officials, and MCPS staff. Work of the class oversees office operations, and initiates and controls ongoing reporting and communications functions of the office. The work requires a thorough understanding of school system organization and functions, and strong secretarial skills.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of business English, spelling, general vocabulary, punctuation and arithmetic. Considerable knowledge of modern office practices and procedures. Ability to work as a member of a team of support professionals to successfully support the work of the office and to provide leadership to that team as needed. Knowledge of the general organization and functions of Montgomery County Public Schools, or the ability to acquire rapidly such knowledge. Ability to carry out independently continuing assignments requiring the organization of materials, the handling of routine administrative details, the preparation of reports and sound decision-making. Ability to handle properly confidential information. Ability to use independent judgment and discretion in performing duties. Ability to supervise and coordinate the office secretarial staff. Skilled at using the Microsoft Office and Google suites to develop presentations, create spreadsheets and complete complex word processing tasks. Strong proofreading and editing skills. Good oral and written communications and human relations skills. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, AND EXPERIENCE: Associates degree required. Three years of experience with considerable progressively responsible office management experience providing high-level secretarial/data management functions using modern office technologies (preferably with Montgomery County Public Schools or other school systems), proven ability to coordinate and manage the work of others; Demonstrated editing experience and thorough familiarity with MCPS correspondence standards and business English, including strong spelling and grammar skills. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: None
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) Positions require sustained operation of keyboard devices.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Ability to work on a flexible schedule including evening and occasional weekend work.
OVERTIME ELIGIBLE: Yes

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Coordinates and supervises the work of clerical staff assigned to the designated office.

Assigns, coordinates, and monitors completion of the work of support staff assigned to the designated office.

Maintains work load, work schedules and tracks leave requests for the office.

Receives, reads, and screens all written and electronic incoming correspondence.

Models professionalism, sensitivity, and confidentiality to assure the best customer service on the telephone and in person.

Maintains the calendar for the assistant chief.

Schedules appointments and meetings without prior clearance and makes arrangements for other members of the staff to represent the office when necessary; arranges for conferences and meetings, including scheduling space and time and notifies participants.

Receives visitors and telephone inquiries; ascertains nature of calls, determines how and by whom response should be provided.

Reviews and prioritizes incoming print and electronic mail and reroutes correspondence which can be referred to others.

Drafts and responds to a variety of correspondence and memoranda for appropriate signature.

Reviews all outgoing correspondence for grammar and format.

Works in partnership with office and school system colleagues to facilitate cross-office collaboration to ensure the work is complete on time and with high-quality.

Supports the development of correspondence and reports by researching, writing and reviewing draft documents.

Prepares/oversees/proofreads agendas/talking points for daily meetings, Board of Education meetings, and special events.

Arranges for phone conferences and meetings including scheduling logistics, schedules space and time, and notifies participants.

Manages special projects and ensures tasks are completed in a timely manner.

Demonstrates the core values of the school district as it relates to interaction and collaboration with staff and community.

Performs related work as required.

Class Established: 9/2002
Date(s) Revised: 5/2007, 6/2021
Last Reviewed: 9/2017

This description may be changed at any time.