| Summary Description:
Performs technical paraprofessional work related to a specialized area of technology support and performs related duties, as required or assigned.
Physical Demands:
Ability to perform work requiring physical exertion and climbing. Ability to climb ladder, work in confinedspaces, and lift heavy loads of 40 lbs. or more.
Special Requirements:
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Knowledge of current database and software programs, including standard desktop and communications applications. Ability to create comparisons and analyses of technical issues and to quickly learn assigned tasks. Ability to communicate effectively, both orally and in writing. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
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Education Training Experience:High School or GED diploma required. Associates degree preferred. Completion of a recognized technical course in telecommunications required; Minimum two years field experience in the installation, maintenance, and repair of telephones, wiring, and other electronic equipment; electronics and electrical theory and repair, and experience in the evaluation, operation, maintenance, and repair of instructional equipment; experience and/or completion of courses in use and repair of microcomputer and attached equipment. Experience in the following areas: designing and implementing telecommunications systems in large facilities; monitoring, projecting, and determining accuracy of costs and usages on telecommunication bills; reporting problems and procedures to telecommunication vendors and MCPS Maintenance Division; and hands-on telephone system usage, testing, and station repair. Experience in computer applications, operating systems, computer architecture and networking desirable. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.Certificate License:None
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Example Duties:1. Performs responsible technical tasks related to technology initiatives, such as quality assurance, technology modernization, telecommunications, E-rate, equipment repair, and audio-visual support. 2. Performs more routine and technical or administrative tasks associated with technology initiatives. 3. Supports customer needs. 4. May organize meetings and document and track needed follow-ups. 5. May provide support to IT system specialists and/or IT system engineers. 6. May use various database and software programs to develop databases that support technology initiatives. 7. May regularly update existing databases to maintain accurate information. 8. May perform routine comparisons of data and analyses of information. 9. May assist in the implementation of new technology initiatives. 10. May review existing information related to a technology initiative and correct or update, as needed. 11. May handle correspondence and other staff and customer communications. 12. May provide guidance and assistance to full-, part-time, and/or hourly employees, as required.13. Performs related work as required.
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