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OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → IT SERVICES TECHNICAL ASSISTANT II

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IT Services Technical Assistant II

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: IT Services Tech Asst II CODE: 5123 SQ/OQ: Optimal Qualified
WORKING TITLE: IT Services Technical Assistant II GRADE: 16 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Performs technical and administrative support for assistive technology/augmentative communication equipment and services provided in the department of Student Services. The work of the class involves the operation, storage, maintenance and loan management of a variety of alternative & augmentative communication (AAC) devices and assistive technology (AT) equipment and software used by students throughout MCPS. Worker checks equipment in and out, keeps inventory records, and sets up programs and equipment. Provides demonstration of tools and equipment to staff and families as needed. Position is located with the Physical Disabilities Services unit. Incumbent is expected to have the ability to perform the spectrum of technical duties and responsibilities encompassed in this classification as assigned, to learn the operation and use of new equipment as acquired, and to stay current with new technological developments in the area of assistive technology.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of programming and use of a variety of assistive technology devices and online applications Knowledge of the methods and techniques involved in the inspection, operation, cleaning, control and maintenance of a variety of AAC and AT equipment. Ability to provide information/consultation services and training and to assist in the development of adapted curriculum/instructional materials under the supervision of an assistive technology professional. Ability to work effectively with assistive technology team members, school teams, families, company representatives and members of the community. Ability to operate, inspect, clean, maintain and control a variety of AAC/AT equipment. Ability to learn the technical characteristics and operation of new equipment, applications and technologies. Ability to use computer applications such as word processing, databases, spreadsheets and multi-presentation software. Skill in determining equipment operation problems. Skill in instructing others in the operation and preparation of materials adapted for students with disabilities being supported by an assistive technology team. Good communication and human relation skills. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, AND EXPERIENCE: High School or GED diploma required. Associates degree preferred. Coursework and training in the areas of AAC/AT equipment and experience in programming and operating assistive technology. Experience working with students with disabilities preferred. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: Certificate in information technology desirable.
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) Ability to move moderately heavy items and equipment; walking, stair climbing, moving equipment from room to room, climb ladders and work from high places.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Position may require use of personal vehicle to transport equipment and materials and/or perform maintenance/backup tasks.
OVERTIME ELIGIBLE: Yes

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Department of Student Services:
1. Operates, maintains, inspects, distributes and undertakes repairs on AAC/AT equipment in accordance with MCPS policies and procedures.
2. Support and program the following types of assistive technology tools and devices based on the population served by the AT team: word prediction, text to speech, speech to text, static/dynamic display speech generating devices, eye-gaze communication systems, and adapted computer access peripherals. Supports and programs various AAC and AT devices, including but not limited to Read & Write for Google, Clicker, TouchChat with Word Power for the iPad, and the Accent eye gaze system.
3. Manages the loan of AAC and AT equipment to students receiving support from an assistive technology team.
4. Provides technical support and instruction assistance to the assistive technology team, school teams, families in the operation of AAC/AT equipment.
5. Modifies software programs to address the individual student needs as instructed by the staff professional.
6. Develop adapted curricular and communication materials to support the individual needs of the student.
7. Assists in ordering materials, supplies and equipment with approval of the assistive technology team leader.
8. Maintains student and loan databases and generates reports as needed.
9. Maintains current inventory on all AAC/AT equipment.
10. Performs related work as assigned.
Class Established: 8/2007
Date(s) Revised: 09/2024
Last Reviewed:

This description may be changed at any time.