] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → IT SYSTEMS SPECIALIST I, OSSEM

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IT Systems Specialist I, OSSEM

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: IT Systems Specialist CODE: 5160 SQ/OQ: Optimal Qualified
WORKING TITLE: IT Systems Specialist I, OSSEM GRADE: 18-25 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under direction of the Chief and/or Director, Office of Systemwide Safety and Emergency Management (OSSEM), completes work that encompasses a broad spectrum of responsibilities, including, but not limited to, setting up and maintaining sensitive data files, managing data and retention protocols, and serving as a primary technical support for software and hardware technology. Responsibilities also include managing and coordinating the identification, review, preparation, storage, and maintenance of Montgomery County Public Schools (MCPS) video camera footage in schools, school buses, and non-school based offices, in response to court-ordered and administrative subpoenas, as well as internal and external investigations. This role involves close collaboration with school staff and various MCPS offices such as the Office of General Counsel, the Office of Employee Engagement and Labor Relations, and the Department of Transportation to review requests, gather potentially responsive video, identify relevant incidents, prepare video in accessible formats, and maintain video for potential use in criminal proceedings, personnel matters, student disciplinary proceedings, and other legal actions involving MCPS students and staff. The IT Systems Specialist I is a Grade 20 role.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge and experience with local, state, and federal security and privacy policies that directly impact Montgomery County Public Schools. Highly skilled with best practices in the execution of security and privacy processes and protocols. Ability to make informed decisions based on established protocols when managing footage. Demonstrates comprehensive knowledge of computer technology principles, and. Proficient in multiple network environments, standard desktop applications, and communications protocols. Skilled in current operating systems Effective communicator with strong interpersonal skills, capable of managing multiple projects and resolving hardware/software issues promptly. Strong skills and relevant knowledge in creating and maintaining spreadsheets. Strong working knowledge and experience with networks, communication devices, door and locking hardware systems, CCTV technology and software with an emphasis on access control systems. Adaptable, detail-oriented, and organized, with expertise in security, privacy policies, video editing, and maintaining legal proceeding records.
EDUCATION, TRAINING, AND EXPERIENCE: Associates degree in a related field, such as computer science, information systems management, required. Bachelor¿s degree preferred. Demonstrated professional knowledge and experience in video editing, programming, storage, retention, and related matters. Minimum of two years of experience in servicing, support, and administering access control systems, CCTV, and security cameras. Three or more years preferred. Prior legal, security, or public safety experience involving records management preferred Some experience within the security field and/or emergency preparedness protocols and best practices. Experienced in chain of custody protocols and adept at managing complex tasks with precision under tight deadlines. Combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: A valid motor vehicle operator's license. Experience with Maxxess, Lenel, and Milestone software - certifications are preferred, but not required
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) Position may require work at a computer workstation for sustained prolonged periods of time.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Ability to work overtime as required, work under the pressure of tight deadlines, and to respond to emergency work needs. Overtime requires prior approval for Grade 20
OVERTIME ELIGIBLE: No

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

(The duties listed are typical examples of the work performed by this job classification. This is not an exhaustive statement of duties, responsibilities or requirements and does not limit the assignment of additional related duties for the position. Not all duties assigned are included, nor are all duties listed performed in every office or every day)

Under general supervision and guidance the video records technician performs first level technology support for stakeholders.

Performs installation and confirmation of ACS (access control systems), CCTV systems, IP cameras, card readers, and related security equipment.

Conducts onsite visits, both schools and non-school based offices to triage, diagnose, assess, and resolve IT-related tickets accordingly.

Follows IT project schedules and timelines, ensure timely completion of tasks and meeting stakeholder expectations.

Conducts thorough system testing and quality assurance checks to ensure the proper system functionality.

Exports, edits, and manages security video content.

Develops a video workflow and system to maintain a video library within an internal electronic network storage.

Responds to video requests from internal and external sources through a defined process, including but not limited to timely responses to court-ordered and administrative subpoenas.

Coordinates with schools and MCPS offices to identify and download potentially relevant video on a timely basis.

Identifies and reviews video to determine whether it may be responsive to court-ordered and administrative subpoenas, as well as internal and external investigations, in collaboration with the Office of General Counsel and other MCPS offices.

Manages the storage and retention of video library for use in legal actions, consistent with applicable data retention schedules.

Prepares video in a format that is accessible to the requestors, with appropriate redactions, as necessary and feasible with available technology.

Controls user access to video library.

Maintains knowledge of current practices and professional standards with video editing and storage techniques, as well as applicable public information laws, Board of Education policies and MCPS regulations.

Understands and applies principles of performance evaluation and professional growth standards for employees.

Performs related safety, security, and emergency preparedness duties and assignments consistent with the scope and intent of the position.
Class Established: 09/2024
Date(s) Revised:
Last Reviewed:

This description may be changed at any time.