] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → ENTERPRISE RESOURCE PLANNING (ERP) TRAINING SUPPORT SPECIALIST

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Enterprise Resource Planning (ERP) Training Support Specialist

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Supporting Services Trainer CODE: 5177 SQ/OQ: Optimal Qualified
WORKING TITLE: Enterprise Resource Planning (ERP) Training Support Specialist GRADE: 21 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under the supervision of the organizational change management team leader of the Enterprise Resource Planning Program Management and Support Unit, the Supporting Services Trainer will work independently and as part of a team to plan, design, develop and enhance a variety of resources and training materials, and delivers both synchronous and asynchronous training to central office and school-based staff. Provides a wide variety of supports to meet the needs of schools and offices related to system goals for the effective implementation of business technology systems used for accounting, budgeting, human capital management, procurement, materials management, and financial management. Provides support to business application releases. Provides support for business process improvement and management, coordination of resources and supports, and the design and implementation of readily accessible training resources, tools, and programs. Applies aesthetic judgment and skill in preparing communication materials. Work includes designing, writing, editing, reviewing and modifying content of training materials and resources. In collaboration with functional users, develops forms, letters, notices, and other publications for use by MCPS staff and community. Must have a thorough knowledge of MCPS business operating procedures, organization, business functions, personnel, and programs and use sound judgment and professionalism when interacting with MCPS staff, vendors, and the public.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of the principles, practices, and techniques of business management, specifically in accounting, financial management, human resources, budgeting, and planning. Thorough knowledge of the organization of Montgomery County Public Schools (MCPS), MCPS processes and systems administration and business operations, policies and procedures. Knowledge of and ability to interpret and communicate MCPS policies, regulations and procedures. Ability to continually adapt and learn new processes, and business applications. Excellent oral and written communications and human relations skills, and ability to work with a variety of stakeholders in schools and offices. Ability to administer and apply continuous improvement principles to automated business information systems. Ability to communicate effectively using coaching strategies and techniques with MCPS staff and others. Excellent problem-solving skills. Ability to work effectively with administrators, staff and other stakeholders to resolve a variety of questions/ problems. Excellent organizational, communication, and interpersonal skills.
EDUCATION, TRAINING, AND EXPERIENCE: Bachelor's degree from an accredited university with a preferred major in instructional technology, business administration education-related discipline, communication, human resources management, or a related field. Considerable experience using Google Workspace, Canvas, Microsoft Office (Excel, Power Point, and Word) is desirable. Demonstrated experience working with streaming audio and video, compression methods, file types and formats, and related software and platforms (i.e. Camtasia, Studio, Kaltura, etc.). Ability to communicate and collaborate using a variety of virtual meeting tools (i.e. Microsoft Teams, Zoom, etc.). Competency with basic HTML editing software and basic image editing software such as Adobe Creative Cloud, Photoshop, Snagit, and productivity software and tools. Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: None
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) None
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Ability to work beyond a 40 hour week, as needed.
OVERTIME ELIGIBLE: No

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

(The duties listed are typical examples of the work performed by this job classification. This is not an exhaustive statement of duties, responsibilities or requirements and does not limit the assignment of additional related duties for the position. Not all duties assigned are included, nor are all duties listed performed in every office or every day.)

1. Serves as a member of the Change Management and Training Team for ERP implementations and system support.
2. Participates in appropriate implementation project activities required to gain knowledge of the ERP based software solution and aligning business processes.
3. Assists in assessing impacts of and process changes and software solutions on the organization as a whole and on persons with specified roles within the organization.
4. Development and enhancement of training materials to support learning for users of business and human capital management software.
5. Participates in software upgrade activities related to documentation of business system requirements, system integration, and user acceptance testing.
6. Creates tools for Subject Mater Experts (SMEs) to ensure content is developed appropriately and in line with enterprise standards.
7. Creates training material in a variety of media (online guides, videos, simulations, presentations, etc.)
8. Delivers training in a variety of formats and venues to meet the needs of the diverse learning styles of MCPS staff.
9. Collaborates in the development and delivery of training content, including planning and scheduling of training sessions.
10. Performs related work as required.
Class Established: 10/2020
Date(s) Revised: 10/2022
Last Reviewed:

This description may be changed at any time.