] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → TECHNICAL BUSINESS ANALYST, BUSINESS INFORMATION SYSTEMS

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Technical Business Analyst, Business Information Systems

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Technical Analyst CODE: 5280 SQ/OQ: Optimal Qualified
WORKING TITLE: Technical Business Analyst, Business Information Systems GRADE: 25 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under direction, is responsible for the development and support of business and technical change management processes for identified business systems. Engages in requirements gathering, business process management, change management processes associated with enterprise system implementations, upgrades and enhancements, custom reports, and application testing. Participates in analysis, assessment, troubleshooting, and planning activities to address readiness for change in delivery of emerging technologies. Shares technical expertise and guidance with staff and stakeholder participating in and implementing change management programs required for operational effectiveness with business systems. Creates communications plans, manage application test plans, collaborates on training needs, and develops/manages support processes. Applies knowledge of systems development methodologies and best practices in the implementation of business solutions. Conducts ongoing data gathering and assessment to support user adoption of new systems.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of the MCPS organization or large diverse legacy and cloud based systems. Knowledge of business, technical and user processes is required. Ability to understand and conform to the techniques and procedures associated with the delivery and deployment of business systems, software testing, communications, and documentation methods. Ability to develop technical and user communications for emerging technologies. Ability to test applications to ensure compliance with operational requirements to ensure completeness and accuracy. Ability to troubleshoot and resolve technical issues. Ability to understand user needs and develop user requirements. Ability to work under severe time constraints. Excellent oral and written communication skills, as well as human relations skills. Excellent time management skills. Excellent analytical and problem solving skills. High degree of professionalism which includes; attitude, work ethics, taking responsibility, personal incentive, lntra-organizational effectiveness, meeting deadliness flexibility, multitasking, and attention to detail.
EDUCATION, TRAINING, AND EXPERIENCE: Bachelor's degree required. Training and experience with project management practices and tools required. Five years or more experience in product deployment activities including change management, communications and training associated with new business applications and processes. Considerable experience in working with multi-member teams. Other applicable education, training, and technology support experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Experience in SQL, Power BI, Oracle OTBI, and/or Oracle BI preferred. Experience with Oracle cloud fusion products preferred.
CERTIFICATE AND LICENSE REQUIREMENTS: None
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) Required to operate PC workstations for sustained periods of time.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Ability to work occasional overtime when urgent work requirements exist.
OVERTIME ELIGIBLE: No

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Meets with staff and stakeholder to gather requirements and document business processes associated with business systems upgrades and enhancement. Creates communication plans and material for upgrade and enhancement of systems. Participates in data gathering for assessing and analyzing the readiness of school and office staff for success use of new business solutions. Collaborates with leadership and project management team in identifying and support change agents in schools and offices. Create and manage application documentation. Develops and/or analyzes user requests for enhancements and improvements for presentation to the Change Control Board. Participates in an on-going, self-initiated learning to maintain currency in change management practices and emerging technologies and shares knowledge both formally and informally with others as appropriate. Participates in meetings related to the update and enhancement of Enterprise Resource Planning systems (ERP). Interfaces with vendors and project managers who develops and/or implements ERP systems within MCPS. Create and manage custom reports based upon the requirements of the stakeholders. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS). Performs related duties consistent with the scope and intent of the position.
Class Established: 6/1968
Date(s) Revised: 1/70, 6/73, 4/80, 6/82, 7/86, 7/92, 11/93, 3/99, 7/09, 7/18, 12/2023
Last Reviewed:

This description may be changed at any time.