] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → LANGUAGE SERVICES ASSISTANT-EFFECTIVE 7/1/25

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Language Services Assistant-Effective 7/1/25

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Language Services Assistant CODE: 5890 SQ/OQ: Optimal Qualified
WORKING TITLE: Language Services Assistant-Effective 7/1/25 GRADE: 14 MONTHS: 12
SUMMARY DESCRIPTION; PHYSICAL DEMANDS; AND SPECIAL REQUIREMENTS: SUMMARY DESCRIPTION OF CLASSIFICATION: Under direction, processes and schedules interpretation requests for non-English-speaking families and community members; engages customers and interpreters to ensure students and their families receive quality services. Language services assistants are responsible for training and providing guidance to interpreters during onboarding and during their service to families to maintain Montgomery County Public Schools (MCPS) standards and best practices for interpretation services; arranges interpreters for individual meetings with staff, and families, and prepares related financial and statistics of performance reports for management. Ensures the adherence to established procedures by the assisting with improvements to the established work processes of the unit; quality control of service provided by interpreters; resolves technical issues, customer complaints, and scheduling challenges; and supports the deployment of new technology and procedures. Work of this class generally performs work independently. Processes payroll for a large number of interpreters. Develops and provides training to all interpreters based on the needs of the unit. Physical Demands: None Special Requirements: May require some evening and weekend work.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE SKILLS ABILITIES: KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of office methods and procedures, including data analysis of services provided, and recordkeeping, Microsoft Office Suite (Excel, Word, Power Point)., Microsoft Outlook, drop boxes, and pdf documents. Working knowledge of the current payroll system (MCPS Hub +), Working knowledge of current language service programs and procedures. Ability to understand viewpoints of persons from other cultures. Proven ability to lead and effectively engage diverse stakeholders, work collaboratively within a team; skilled in providing excellent customer service, problem-solving, and conflict resolution. Excellent written and verbal communication. Ability to handle multiple requests, responds quickly and accurately to interpretation needs, and suggests more effective approaches to interpretation services. Ability to develop and provide professional development opportunities to interpreters and staff. Ability to adapt easily to new technologies. Ability to perform duties in accordance with strict schedules; ability to maintain central record system and prepare reports from researched data. Knowledge of MCPS payroll procedures and schedules. Good oral and written communications skills in English and foreign languages, and human relations skills. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATE AND LICENSE REQUIREMENTS: EDUCATION, TRAINING, AND EXPERIENCE: Associates degree required. Bachelor’s degree preferred. At least two years proven experience in scheduling, supervising the work of employees and contracted services, using scheduling software, MS Excel and Power Point. Experience working in a fast pace environment managing multiple tasks in an overlapping timeframe. Other combinations of applicable education, training, and experiences in a multilingual environment, which provide the knowledge, abilities, and skills necessary to perform effectively in the position, may be considered.CERTIFICATE AND LICENSE REQUIREMENTS: None
OVERTIME ELIGIBLE: Yes

DUTIES AND RESPONSIBILITIES:

EXAMPLES OF DUTIES AND RESPONSIBILITIES: Receives interpretation requests from customers, assesses the needs of the customers and the required services and appropriately matches and schedules interpreters. Engages both the interpreters and the customers to ensure that students and their families are provided quality services, which impact students’ school/academic experiences and accessibility to services.Evaluates performance and quality of services provided; addresses scheduling issues and customer complaints and issues related to interpreting services.Leads training of interpreters, onboarding and addresses performance and scheduling issues.Assesses and addresses challenging service, interpreter or customer issues and appropriately escalates complex issues to the supervisor.Maintains detailed records the requests, assesses request requirements, and steers toward appropriate interpreters.Communicates directly and often with customers, coordinates assignments for upcoming meetings, and solicits input for project development and improvement initiatives.Inputs request information into unit database and generates work-in-progress reports for individuals and work groups.Updates, changes, deletes entries, and corrects data files to log and tracks interpretation jobs, to create archival records of completed jobs, and to create periodic reports of services provided, and trends in usage of interpretation services.Coordinates and assigns interpreters to fill requests based on the purpose of meeting, keeping school system staff informed of the status of requests.Ensures a high standard of interpretation services through the development of feedback tools (surveys, staff feedback, parents’ feedback, interpreters’ feedback.Ensures adherence to MCPS rules and regulations for coordinating interpretation services.Orients interpreters to standard procedures for claiming, confirming, completing and reporting work to assure smooth service provision to customers and payment to interpreters.Supports the MCPS community as per proper and most effective use of interpreters.Assesses practices, performance and processes and makes ongoing process improvements to work practices.Maintains and increases expertise concerning new interpretation tools and technologies.Performs related duties consistent with the scope and intent of the position.

This description may be changed at any time.