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OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → SERVICE WRITER

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Service Writer

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Service Writer CODE: 9115 SQ/OQ: Optimal Qualified
WORKING TITLE: Service Writer GRADE: 11 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under general supervision, communicates with vehicle operators for repair information, prepares and generates vehicle work orders, assist in dispatching service and tow vehicles, general clerical work requiring skilled use of office equipment or experienced application of unit procedures. Work consists of well defined tasks performed in accordance with clearly established work guides and procedures. Workers complete recurring assignments on their own after becoming familiar with the work. Assignments typically involve operation of desktop computers, two-way radio, telephone, scanners and similar office equipment.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Completion of MCPS Skills Test at the required score and Drug test required. Knowledge of the operation of school buses and other vehicles. English, spelling, and arithmetic; knowledge of modern office practices and procedures. Ability to maintain clerical records; ability to check, verify and compile data. Ability to operate, or to learn to operate, fleet maintenance computerized maintenance and inventory system. Ability to operate high speed photocopy equipment. Ability to communicate effectively with others. Skill in the operation of a desk top computer and two-way radio. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, AND EXPERIENCE: High School or GED diploma required. Experience in performing general clerical work. Some experience in the servicing and maintenance of automotive vehicles and equipment. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: Possession of a valid Maryland state noncommercial Class C driver's license, or equivalent. Must possess and maintain or secure and maintain a Maryland state commercial Class B drivers license, or equivalent, with air brake, passenger/cargo, and school bus endorsements within six (6) months of employment required.
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) Designated positions may require the sustained operation of keyboard devices.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) None
OVERTIME ELIGIBLE: Yes

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

1. Operates computer to enter data and maintain computerized office or unit records, for example: enters vehicle repair information and generates work orders, issues order numbers and customer copies of work orders, creates schedules, and retrieves bus history data.

2. Creates reports in excel, word, access, and the fleet maintenance management system (FASTER ).

3. Checks and verifies data, for example: part numbers and hours worked on repair orders and calculates labor time; checks vehicle component replacement records; checks vendor invoices for accuracy.

4. Operates photocopy machine, paper cutter, and other office devices.

5. Receives work and sets controls to produce desired output.

6. Answers telephones, two-way radios, and takes messages; responds to inquiries regarding unit services; greets and directs visitors.

7. Telephones and arranges pick up and delivery of vehicles `from outside vendors. Contacts and advises vehicle operators on two-way radios.

8. Maintains computerized data by accessing database system; entering, verifying, updating and retrieving data.

9. Performs related work as required.
Class Established: 7/04
Date(s) Revised: 10/06, 9/10
Last Reviewed:

This description may be changed at any time.