ANSWER:

The Office of Communications (OC) is evaluating the metrics it may use to assess the performance and effectiveness of our translation and interpretation services. Since OC assumed the management of the Language Assistance Services Unit in May 2015, staff has been working to strengthen processes and delivery of services to ensure that they are effectively serving our schools and families. One measure that is used is a survey of customer satisfaction with interpretation services. Interpreters provide feedback cards to families who use interpretation services and ask them to return them to the offices. OC will use this information to evaluate the satisfaction with these services and for continuous improvement purposes.