] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → SUPERVISOR, TELECOMMUNICATIONS AND INFORMATION SECURITY

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Supervisor, Telecommunications and Information Security

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: Supervisor CODE: 0665 SQ/OQ: Not Applicable
WORKING TITLE: Supervisor, Telecommunications and Information Security GRADE: O MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under the direction of the Director of the Department of Infrastructure and Operations, define, lead, and supervise staff in managing, troubleshooting, and designing for a complex network infrastructure in a large wide-area network environment with expertise in routing, switching, local area networks (wired and wireless), firewalls, intrusion detection/prevention systems, proxy servers, log aggregation technology, virtual private networks, as well as disaster recovery and business continuity practices. Leads and supervises ITSSs in both Telecommunications and Information Security, manages projects, and establishes processes and procedures that support all aspects of the technology infrastructure and core. Collaborates with key stakeholders including central services staff, school-based staff, as well as business partners.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge and competency in the following technical areas: network protocols, BGP, EIGRP, IPSec, NAT/PAT, QoS, Multicast, STP, 10GigE, GigE, encryption/description, certificates, end-point protection; project management skills and ability to manage time and complex tasks. Thorough knowledge and competency in understanding the need for and use of encryption, network traffic collection and analysis tools, malware identification tools, and dynamic routing protocols specifically; IPSec and DMVPN. Strong critical thinking and analytical skills. Thorough knowledge of a variety of enterprise-class network equipment, such as but not limited to routers, switches, and gateway products. Ability to work in a collaborative, innovative, flexible and team-oriented environment. Ability to effectively lead work teams and facilitate process design sessions. Ability to determine priorities, allocate resources, manage projects, measure and analyze results. Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work with tight deadlines. Skilled in applying proven interpersonal tactics for anticipating and diffusing negative client response. Demonstrates good written communication skills, including documentation, newsletters and correspondence. Excellent human relations and management skills. Knowledge and application of the six leadership standards that have been established for the Montgomery County Association of Administrators and Principals (MCAAP/MCBOA) Professional Growth System (PGS).
EDUCATION, TRAINING, AND EXPERIENCE: Bachelors degree in computer science or any nationally recognized computer certification or documented evidence of other appropriate course work/training or experience equivalent to a bachelor's degree necessary to perform effectively in the position. A minimum of 3 years¿ experience managing IT staff developing, supporting enterprise wide projects and end users. Other combinations of applicable education, training and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: None
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) None
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Ability to work extended hours, including nights and weekends, as required by program activities and/or emergency situations
OVERTIME ELIGIBLE: No

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Supervises and leads technical staff in both the Telecommunications group as well as Information Security

Stays abreast of the latest research and industry best practices for providing leadership in the development and maintenance of a highly-available, high performing, highly-secure network infrastructure for all of MCPS

Demonstrates exemplary written and oral communication skills

Models industry best practices, such as applying necessary updates to critical systems, optimizing configurations for performance and reliability, and documenting all aspects of the current infrastructure

Prioritizes, schedules, and allocates technology support resources for the implementation assigned

Provides support for instructional and administrative computer technology and resolves technical support issues that may interrupt the delivery of instruction and administrative services

Diagnoses and assists in the resolution of complex issues related to all aspects of network infrastructure and network security

Participates in the identification and hiring of team members

Provides orientation, mentoring, training, and staff development for staff

Performs the evaluations of all staff within Telecommunications and Information Security

Creates long-range plans for the adoption of new technologies

Designs and recommends specific technology solutions based on user requirements

Obtains quotes on hardware and software based on design specifications

Leads research and development related to an assigned system-wide program

Prepares and conducts technical review of various projects and/or specific incidents

Reviews hardware and/or software specifications from different departments and analyzes and reports on configuration issues

Attends meetings to discuss technical requirements around current and future technology considerations

Monitors network management and performance software and applications

Performs related duties consistent with the scope and intent of the position
Class Established: 7/2000
Date(s) Revised: 12/2016
Last Reviewed:

This description may be changed at any time.